Privacy Policy

Complit Fitness operates a fitness facility together with the Complit Fitness member and staff applications, and is the party responsible for your personal information. You can reach us at hello@complitfitness.com, call +233200000000, or write to us at Total Energies Gbawe Service Station Building, Gbawe, Accra.

Account and identity information you provide:

• Name, phone number and email address
• Password, which is stored only in hashed (encrypted) form
• Date of birth and gender, where you choose to provide them
• Emergency contact name and phone number, where you choose to provide them
• Profile photo and your membership or access-card number

Health and fitness information you choose to record:

• Fitness goals and training preferences
• Body measurements such as weight, height, waist, chest, arm and thigh measurements, and body-fat percentage
• Progress photos, which are private to you by default and shared with a trainer only when you enable that
• Diet and workout plans and your progress against them

Attendance and check-in information:

• The dates and times you check in at the gym
• Records from on-site check-in devices. Where a gym uses a terminal that captures a photo or biometric scan to match you to your membership, that data is processed only to record your attendance

Payment information:

• Membership purchases, amounts, receipts and payment history
• Card and mobile-money details are entered directly with our payment processor (Paystack) and are not collected or stored by us. We keep a payment reference and, where you authorise recurring billing, a secure token held by the processor

Communications and support:

• Your messaging and notification preferences and your consent choices
• The SMS and email messages we send you, and any reports, complaints or messages you send us, including attachments

Technical information collected automatically:

• Sign-in sessions, device and browser type, IP address, and basic usage and audit logs used to keep your account secure

We use your information to:

• Create and manage your account and membership
• Process payments, renewals, freezes, extensions and refunds
• Record attendance and manage class and session bookings
• Provide fitness tracking, progress history and personalised diet and workout plans
• Send transactional messages such as receipts and security notices, and - where you have consented - reminders and updates
• Respond to your reports, complaints and requests
• Keep our services secure, prevent fraud, and meet our legal and accounting obligations

We process your information to perform our contract with you (your membership), to comply with legal obligations, for our legitimate interest in running and securing the gym, and with your consent where it is required. We handle personal data in line with the Data Protection Act, 2012 (Act 843) of Ghana.

You can withdraw consent for non-essential (marketing) messages at any time in the app or by contacting us. Transactional and security messages may still be sent while you hold an account.

We do not sell your personal information. We share it only with service providers that process it on our behalf, under contract, and only as needed to run our services:

• Paystack - payment processing for card and mobile money
• Nalo Solutions - SMS delivery
• Resend - email delivery
• Anthropic (Claude) - generating personalised diet and workout plans from the goals and measurements you provide
• Supabase - secure database hosting and file storage for photos, receipts and attachments

We may also disclose information where required by law, to protect our rights or the safety of others, or in connection with a business transfer.

We keep your information for as long as your account is active and as needed to provide our services. Payment and accounting records are kept for as long as the law requires. When information is no longer needed, we delete or anonymise it.

We protect your information with encryption in transit, hashed passwords, access controls and audit logging. No system is perfectly secure, but we work to protect your data and to notify you and the relevant authorities of any breach as required by law.

You have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Request deletion of your information (see 'Account and data deletion' below)
• Withdraw consent for marketing messages
• Object to or restrict certain processing
• Request a copy of your information in a portable format

To exercise any of these rights, contact us at hello@complitfitness.com.

You can request deletion of your account and personal data at any time by emailing hello@complitfitness.com or by asking gym staff. We will delete or anonymise your data within a reasonable period, except for records we are required by law to keep (for example, payment and tax records). Some information may remain in secure backups for a limited time before being overwritten.

Our services are intended for adults. Members under 18 may use the services only with the consent and supervision of a parent or guardian. We do not knowingly collect information from children without such consent.

Some of our service providers process data on servers located outside Ghana. Where this happens, we take steps to ensure your information remains protected to a standard consistent with this policy and applicable law.

We may update this Privacy Policy from time to time. We will post the updated version here and change the 'Last updated' date above. We will communicate significant changes through the app or by message.

If you have questions about this policy or how we handle your information, contact Complit Fitness at hello@complitfitness.com, call +233200000000, or visit us at Total Energies Gbawe Service Station Building, Gbawe, Accra.